Terms & Conditions

Terms & Conditions

Parties should carefully read these terms and conditions and ensure their understanding and agreement of all matters described herein before submitting your order to us. The following paragraphs detail the terms and conditions upon which we will supply products to you (the “Contract”) and provide important information regarding matters such as how a party may alter or terminate the contractual agreement between us, guidance as to what to do if a problem arises, contact information and other potentially important information.  

Any references to “written” or “writing” shall be deemed to include all correspondence conducted via electronic mail. 

Contact Information

We can be contacted by telephoning our team on 03301655744 or emailing us at info@knassperfumeria.com. If the need to contact you arises, a member of our team may reach out to you via any telephone number provided or alternatively any email address or postal address provided in connection with your order. 

Please use the contact information in this section for all instances of communication regarding your order or this Contract including, but not limited to, any correspondence around your order or the products requested, issues or complaints with your order or the timing of such order, refunds, returns or requests to end the Contract. In all instances you should provide you name, home address, details of the order, and wherever possible, contact information including telephone numbers and email addresses.


We are Knass Perfumeria Ltd, a company registered in England and Wales. Our registered VAT number is 388 7951 20 .

Serviced Regions

The products advertised for sale on our website are solely for customers based in U.K., Republic of Ireland, Isle of Man, Scilly Isles & the Chanel Islands. Unfortunately, we do not accept orders from or deliver to addresses outside the above territories. 

Terms of Contractual Agreement

Upon receipt of an order an email will be sent to you confirming that we are processing the order. As part of this process we will review our available stock as well as conducting any appropriate fraud or know-your-customer checks that we may deem applicable. The acceptance of your order, will be communicated via a further email to yourself and it is at this point that a contract between ourselves and you will have been formed. 

The option for pre-orders may be made available on certain select products. You should be aware that any items made on a pre-order basis are non-refundable save in the event of a faulty product. Any shipping estimate times will be stated on the product page on our website and order confirmation email, however these dates cannot be guaranteed and are subject to change without notice. We will update our site with any changes if necessary and will use commercially reasonable efforts to inform you of any delays to this date by email as soon is reasonably practicable. You should also note that any product images including any images of packaging displayed on our website are for illustrative purposes only and products may, in practice, vary slightly from the product images displayed on our website.

In the event your order cannot be accepted we will communicate this to you via email. Potential reasons for why an order might not be accepted include, but are not limited to, availability of stock, logistical difficulties that could not reasonably be anticipated, payment details provided failing to pass any necessary know-your-customer or fraud checks, detections of errors in the stated price or description of a product. In the event you have already made payment  we will arrange to refund you any sums paid for your order or any part of your order that has not been accepted in a timely manner.


Please note all our orders are dispatched via a recorded service and will require a signature upon delivery. Whilst we always endeavour to ensure products are delivered on time, you should note that it is possible the delivery and/or supply of our products may be delayed by events outside our control. In such circumstances we will contact you as soon as is reasonably practicable to let you know of the day and we will seek to take steps to mitigate the effect of such delay. Insofar as we take such reasonable steps to mitigate (if there are any) it is noted and understood that we will not be liable for the delays caused by any such events outside of our control. If there is a potential risk of a substantial and significant delay to the delivery you may, via written notice to us, terminate the Contract and be eligible to receive a refund for any products you have paid for but not yet received at this point. Deliveries to certain jurisdictions (e.g. [Channel Islands and the Isle of Man] may be subject to delays due to the any applicable custom checks. 

You will become responsible for any products upon their collection by you or upon their deliverance to the provided address. You also own any products which are goods once full payment has been received by us.

Our standard delivery times and costs are as follows:

  • Standard delivery within the UK (including the [Isle of Man, Scilly Isle and the Channel Islands]) on all orders is £3.95. Please allow 3-5 working days from acceptance of your order.
  • Next Working Day: £5.50 - Monday to Friday for orders placed before 12pm (subject to availability). Items will be sent First Class and should be delivered within 24 hours but this is not guaranteed. Customers required a guaranteed delivery should use the Royal Mail Special Delivery Guaranteed 1pm service option.


  • Royal Mail Special Delivery by 1pm: £7.00 - Orders placed before 12pm Monday to Friday (subject to availability).


Please note if there is no one at your address to receive delivery Royal Mail should, in accordance with any applicable policies of theirs at that time, leave you a note detailing how you can rearrange delivery or collect from a specified depot. If you fail to rearrange or collect your order within the specified amount of days, the products will be sent back to us and our customer services team will contact you. If we are unable to contact you within a reasonable time frame, we may end the Contract in accordance with section below.

If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the Contract in accordance with section below.

In the event that we miss the deadline for the delivery of the products ordered, you may elect to treat the Contract as terminated as of the deadline date where either of the following is the case: (i) you notified us, in writing and before the acceptance of your order, that the deliverance of the products with the agreed timeframe was of essential importance; or (ii) if we refuse to deliver the products; delivery within the specified timeframe was of essential importance having due regard to all relevant circumstances.

Rights of termination

Your ability to terminate the Contract, and any corresponding legal rights, are dependent upon a variety of influencing factors including but not limited to what products you may have purchased, when such products were purchased or whether there was anything faulty with such products.

If a purchased product is shown to be faulty or is otherwise mis-described you may have a legal right to terminate the Contract or to otherwise seek alternative remedial action such as a full or partial refund of your money or to have the purchased product(s) replaced or repaired (further details as to your legal rights are provided below).

If you wish to terminate the Contract for any of the following reasons:

  • You are legally entitled to terminate the Contract due to erroneous or wrong actions on our par;
  • You have been notified by us of an inaccuracy in the description or price of a product that you have ordered and you have consequentially determined that you do not wish to continue with the Contact; or
  • As described in further detail above there is a risk that the supply of the products you have ordered may be significantly or substantially delayed due to the occurrence of events outside our control,

then the Contract will be terminated upon our receipt of written notice from you and we will further fully refund you for any products which have not been provided as of such date. Please note you may also be entitled to further compensation dependent upon the individual circumstances of each case.

Please note that for most products purchases online, you will also have legal rights available to you under the Consumer Contracts Regulations 2013 (“Consumer Contracts Regulations”). Such rights include the legal rights to change your mind within 14 days and to be entitles to a refund. Please note that sale items and samples are non-refundable unless they are faulty. The right to change your mind does not extend to products sealed for hygiene or health protection reasons once such items have been unsealed by you after receipt or if they have been damaged by you after receipt.

In the event that you wish to terminate the Contract in circumstance where we are either not at fault or where you do not have the right to change your mind as described above then you may be liable to pay us compensation in the event that you nonetheless still wish to end the Contract. In such an event please simply contact us using the contact information provided above to let us know. If the contract is not completed (i.e. product have not been delivered and payment received in full) then the contract will end immediately and we will refund any monies paid for products not provided.

Please note that we reserve the right to terminate the Contract at any time via the provision of written notice to you informing you of such where you do not, within a reasonable period of time, collect the products from us or enable us to deliver them to you. In such a circumstance we will refund you for any amount paid for such ordered products (please see below for further details).

Return and Refunds of Products

In the event that you terminate the Contract for whatever reason (e.g. right to change your mind, right to reject faulty goods) and such products have already been received by you are in transit to you at the point that you elect to terminate the Contract, then you must return all such products to us at Knass Perfumeria Ltd, Apex corner, storage company, 667 Watford Way, Unit 20301, London, NW7 3JR, UK. If you elect to return goods to us via postal service please ensure that (i) the returned parcel is properly sealed (ii) the returned parcel is sent via a recorded delivery service that requires a signature upon receipt (we are only able to accept parcels sent by this method; [and (iii) and you have included a completed "returned goods declaration" which is included with each shipment]. You are strongly encouraged to retain the recorded delivery receipt in order to provide proof to us that you have returned the goods.

We will pay the costs of return if the products prove to be faulty, inaccurately described or if you are electing to terminate the Contract (i) because we have told you of an upcoming change to the product or these terms and conditions, (ii) there is an error in the pricing or description of ordered product(s), there is a delay in delivery due to events outside our control or because you have a legal right to do so as a result of an error on our part. In all other circumstances (including where you are exercising your right to change your mind) you may be liable for the costs of return.

We will refund the price paid for ordered products excluding delivery costs, by the same method you used for payment of such products. However, we may make deductions from the price, as described below. We will seek to make any refunds due and payable to you as soon as is reasonably practicable. In the event that you have elected to terminate the Contract by exercising your right to change your mind as provided for under the Consumer Contracts Regulations, then (i) if the products are goods, your refund will be made within 14 days from the day on which we receive the product back from you, or (ii) in all other cases, your refund will be made within 14 days of your telling us you have changed your mind and the termination of the Contract.

Summary of your key legal rights

This is a summary of your key legal rights which are variously described in further detail above and nothing in these terms will affect these legal rights. These legal rights are subject to certain exceptions. For detailed information please visit the Citizens Advice website [www.adviceguide.org.uk] or call [0345 404 0506].

The Consumer Rights Act 2015 specifies that goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product, your legal rights entitle you to a full refund if your goods are faulty and you send them back to us within 30 days (in all such instances please contact us using the contact information provided above).

As further described above you also retain the legal right to change your mind subject to the steps detailed above.

Payment and Price

The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.]

It should be noted, that circumstances may arise where an advertised product on our website is incorrectly priced despite our best intentions. As part of our usual processes, we will strive to check prices before accepting your order such that (i) where a product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount; and (ii) where a product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions and approval before we proceed to accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a erroneous pricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you in line with the procedures and steps previously outlined above.

We accept payment with VISA, MasterCard, Maestro, VISA Electron and Delta. You must pay for the products before we dispatch them. 


Please note that we are only supplying products for private and domestic use. The use by yourself or any third party for any commercial, business resale (whether the be wholesale or retail) purposes shall mean that we have no liability to you or any such third part for any loss (be that monetary or otherwise including loss of business or profits), interruptions to any on going business concern or the forfeiture or loss of any business or commercial opportunity.

We are responsible, if we fail to comply with these terms and conditions, for losses or damages that you suffer that are a direct foreseeable result of our breach of this Contract or as a result of our failure to use the reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. We do not exclude, limit or minimise our liability to you where to do so would be in violation of applicable law. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; and for defective products under the Consumer Protection Act 1987.

Personal Information

We may use the personal information that you provide to us to enable the supply of products to yourself, to process payment for such products and, where you have provided your consent to do so (e.g. as part of the order process), give you information about similar products that we provide, but you may stop receiving this at any time by contacting us and opting-out. We will not share your personal information with any third party unless permitted or required by applicable law. 

Third party Rights

No third party has any rights under this Contract (except someone you pass your guarantee on to) and this Contract is made solely between you and us. No other person shall have any rights to enforce or benefit from any of its terms.


If a court finds a term or any part of this Contract to be illegal or invalid under law, the rest of this Contract will continue to be in force and effect. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.


If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

Governing law and jurisdiction 

This Contract and these terms an conditions are governed by the law of England and Wales and you hereby irrevocably agree that the courts of England shall have jurisdiction in the event of any dispute or disagreement arising from or in relation to this Contract.